Return and Refund Policy

We want you to be fully satisfied with your purchase. If you're not, we're here to help. This return and refund policy explains how returns, exchanges, and refunds work when you buy from us.

1. Returns

We accept returns within 30 days after delivery. To be eligible for a return, your item must:

• Be unused and in the same condition as you received it

• Be in its original packaging, if applicable

• Include all accessories, tags, manuals, or free gifts

Some types of items cannot be returned, including:

• Perishable products

• Digital/downloadable products

• Personal care items

• Gift cards

• Items marked as "final sale"

If you're unsure whether your item is eligible, contact us at: monwoufie.shop@gmail.com

2. Return Procedure

To initiate a return, please contact us at monwoufie.shop@gmail.com with your order number and the reason for the return.

Once your return is approved, we will send you instructions regarding the address and shipping method.

We are not responsible for returns lost or damaged during transit.

3. Exchanges

We replace items only if they are defective, damaged, or if they require a different size/variant, where applicable.

To request an exchange, email us at: monwoufie.shop@gmail.com

4. Refunds

Once your return is received and inspected, we will inform you of the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method within 1 to 3 business days.

Please note:

• Shipping fees paid at checkout are non-refundable

• Refund processing times may vary depending on your bank or payment provider

5. Late or Missing Refunds

If you haven't received your refund yet:

• Check your bank account again

• Contact your credit card company or bank — there may be a delay before the refund is officially recorded

• If after these checks you still haven't received your refund, contact us at: monwoufie.shop@gmail.com

6. Order Cancellation

Orders can be cancelled within 24 hours of purchase, as long as they haven't been shipped yet.

To cancel an order, contact us at: monwoufie.shop@gmail.com

7. Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, contact us within 1 to 3 days after delivery and provide:

• Your order number

• Photos of the issue

We will replace or refund the item with no additional charges.

8. Contact Us

If you have questions about this policy or need help with a return, email us at:
monwoufie.shop@gmail.com